Refund Policy

Our Commitment

We want you to be confident in using Shrewd. If our service doesn't meet your expectations, we offer straightforward refunds as described below.

Annual Subscription Refunds (€20/year)

30-Day Money-Back Guarantee: If you purchase an annual subscription, you may request a full refund within 30 days of your purchase date, no questions asked.

To request a refund, email us at support@shrewd.ie with your account email address and the reason for your refund request (optional but appreciated for feedback). We will process your refund within 5-7 business days.

After 30 Days: Refunds are not available after the 30-day window. However, you may cancel your subscription at any time to prevent future automatic renewals. You will retain access to the service until the end of your current billing period.

Partial Refunds: We do not offer pro-rated refunds for partial months. If you cancel after the 30-day window, you will not receive a refund for the remaining portion of your subscription period, but your access will continue until the end of that period.

How Refunds Are Processed

Refunds are issued to the original payment method used at purchase. Depending on your bank or card issuer, it may take 5-10 business days for the refund to appear in your account after we process it.

If you do not receive your refund within 10 business days of our confirmation email, please contact your bank or card issuer first, then email us at [refunds email] if the issue persists.

Free Tier

The free tier (one energy check per household per 12 months) involves no payment, so refunds do not apply. If you experience technical issues with the free tier, please contact support at support@shrewd.ie.

Questions or Disputes

If you have questions about this refund policy or believe we have not honoured it, please contact us at support@shrewd.ie. We are committed to resolving any issues fairly and promptly.

If you are not satisfied with our response, you may refer the matter to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Contact

For refund requests or questions:
Email: support@shrewd.ie
// Address: [registered office address]